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Why 95% of AI Projects Fail – And the Evaluation Tools Changing That
MIT research shows 95% of enterprise AI projects deliver zero returns. Discover how AI evaluation tools like Braintrust, Arize, Galileo, and Fiddler are helping the 5% succeed.
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Harvard just proved AI tutors beat classrooms. Now what?
Walk into any classroom in 2026 and you’ll find something weirdly familiar. Thirty kids. One teacher. Fixed schedule. Standardized tests. The core model hasn’t fundamentally changed since 1926. Meanwhile, AI has quietly been proving it can do things this century-old system cannot. And the evidence is now too strong to ignore. The Harvard Study That…
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I Tested 5 AI Customer Service Agents With the Same Complex Billing Issue – None Escalated Correctly
None Escalated Correctly – AI customer service systems systematically fail to escalate complex issues to humans, creating frustration and eroding trust. Key Data Points: Last week I tested a billing discrepancy on subscriptions. Same issue. Five different AI chatbots. Different platforms. All claimed they could help. Not one correctly escalated to a human. This isn’t…
