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Why 95% of AI Projects Fail – And the Evaluation Tools Changing That
MIT research shows 95% of enterprise AI projects deliver zero returns. Discover how AI evaluation tools like Braintrust, Arize, Galileo, and Fiddler are helping the 5% succeed.
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I Tested 5 AI Customer Service Agents With the Same Complex Billing Issue – None Escalated Correctly
None Escalated Correctly – AI customer service systems systematically fail to escalate complex issues to humans, creating frustration and eroding trust. Key Data Points: Last week I tested a billing discrepancy on subscriptions. Same issue. Five different AI chatbots. Different platforms. All claimed they could help. Not one correctly escalated to a human. This isn’t…
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Most AI pilots fail not because the technology doesn’t work, but because nobody cleared space in people’s calendars to actually use it.
The Capacity Problem Nobody Talks About Most AI pilots don’t fail because the technology is bad. They fail because you launched a new tool into a calendar already running at 120%. The Real Blocker Isn’t Resistance When adoption stalls, the instinct is to blame culture. Or training. Or comms. But ask anyone on the ground…
